Frequently Questions

WHAT SHIPPING METHODS DO YOU OFFER?

Currently there are two different shipping methods available: Regular Airmail delivery and Express Courier (EMS) delivery. Courier delivery is currently available for the US and CANADA customers only.

Regular Airmail is a cheaper and reliable option. However, orders sent by Regular Airmail take more time to get delivered.

Courier delivery is much faster and provides a benefit of being able to track your parcel in real time via the USPS website. Tracking information becomes available soon after the order has been dispatched and is updated throughout the whole delivery period.

Note that although Regular Airmail is trackable in most cases as well, tracking information becomes available only on delivery (or attempted delivery) of the order. This allows us to see if your order was indeed successfully delivered, also provide your exact delivery time.

WHAT ARE YOUR SHIPPING RATES AND POLICIES?

At the moment we offer 2 shipping options:

Regular Airmail delivery (2 – 5 days)
Express Courier delivery via USPS (1 – 3 days)
Fast and discreet night shipping (Just Within US)

Please note that Courier delivery currently is available for the US and CANADA customers only and is fully trackable via USPS.

Once your order has been shipped, we will send you an e-mail to notify you that your product has left our facility. From this point your product is only 2-14 days (depending on the shipping method chosen) from arriving at your home or office.
Please note that orders are shipped on business days only (Monday to Friday, with the exception of public holidays).

DO YOU SHIP INTERNATIONALLY?

es, we ship internationally, to most countries of the world.

You can see all our shipping rates and other information after selecting a particular product.

WHAT IS DELIVERY INSURANCE?

We are proud to offer free delivery insurance in case you order amount is $200.00 or more. This means that in an unlikely event that any problems occur with your order, we will reship it for free and you will not have to bear any shipping fees or any other additional charges.
If your order amount is below $200, we provide delivery insurance at the cost of only $4.95.

HOW WILL MY MEDICATION BE PACKAGED?

Your order will be packaged discreetly for your privacy and protection with a MERCURY SEAL.

WHAT IS YOUR RETURN POLICY?

If for some reasons you are not completely happy with your purchase or you have never received it, we will reship the package or refund your payment. We can also exchange your purchase. Please use our customer support ticket page, and we will readily assist you with your problem.

WHAT HAPPENS ONCE I SUBMIT MY ORDER?

If your Payment its accepted and your order was successfully completed, you will immediately receive an order confirmation e-mail and another e-mail once your order has been dispatched.